Ordering

We have tried to make ordering as simple as possible; once you have found the product you are interested in simply click the button to add it it your basket. The item will then show up in your basket on the right hand side of the screen, including postage.

Once you have added all the items you would like to buy to your basket, click through the checkout. If you aren’t logged in to your account you will be asked to either enter your log in details or set up a new account. The details you give here must be the registered/billing address of your credit/debit card. This may not necessarily be the address you live at/have statements delivered to (if in doubt please ask your bank).


Delivery Address

You will have the option of choosing an alternate delivery address when you are forwarded to the PayPal website

Unfortunately we can currently only deliver to the UK.

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Safe & Secure Payment

All card payment details are taken through PayPal – when you click continue on the checkout you will be taken to the PayPal website to process your card details. (You do not need a PayPal account)

Follow the instructions to change your delivery address if required and pay through your PayPal account or a credit/debit card.

When the transaction is completed you must click ‘Return to Merchant’ if not, PayPal will not pass the details of your sale through to us. If you think that you closed the window without doing this, please email us with your name/address and the item you ordered and we will correct this for you.


Paying by cheque/postal order

Due to the nature of the business/products it is possible that the game you require may have been sold before your payment reaches us, therefore, if you wish to order by post, please phone or email us with your order details first – we will then hold the game(s) you require for 5 working days to allow time for the payment to be received. After this time we will not be able to guarantee availability.

After contacting us, please send payment to:

Preownedgames.co.uk
PO BOX 13678
BIRMINGHAM
B31 9BG

Please make sure you include the following information:

• Name
• Delivery Address
• Email Address (for confirmation of order)
• Item(s) required (the same ones you advised us of by phone please!)
• Telephone number (in case of any queries/problems)

Postage for the first item is £2 then £1 for each additional item


Out of Stock items

We do not list any games on the site that are not in stock


Delivery

We aim to despatch all orders within 3 working days of your order being placed.
All orders are sent by 1st class Royal Mail. We are not responsible for delivery times.

Postage for the first item is £2 then £1 for each additional item. (ie. An order for 3 games would have postage of £4)

Non UK orders:

Unfortunately we can not currently deliver to addresses outside of the UK.


Returns/Refunds

Due to the nature of our product we can not accept returns unless the game is faulty. We test all games before they are dispatched, however if you believe a game is faulty, please notify us within 7 days of receipt and we will investigate further for you.



Copyright and Trade Marks

Purchase of the items on this site does not give you the right to copy or in any way use the information contained within this site for any reason other that of personal reference. Any trademarks or names used within this site remain the property of their respective owners at all times. If you wish to use our logo/graphics (for the promotion of our products only) please contact us for written permission at

Preownedgames.co.uk
PO BOX 13678
BIRMINGHAM
B31 9BG


Product Pricing

All products on our site are priced in UK pounds (£). Our prices do not currently include VAT.

We obviously strive to present the correct prices on the site at all times, if we find we have made a pricing mistake with an item you have ordered we will contact you to tell you the amended price and to ask whether you wish to proceed with the transaction. If you decide not to any monies taken will be refunded immediately to your credit/debit card.


Complaints

In the unlikely event that you have a complaint about any aspect of our company or site please contact us, giving as much detail as possible, on

Preownedgames.co.uk
PO BOX 13678
BIRMINGHAM
B31 9BG

Your privacy

We take your privacy very seriously. Our privacy policy is summarised into the following two rules.

1) We only collect the information we need to provide you with a better service. If we don’t need to know, we don’t ask.
2) We will never sell your personal details to any other company or individual, ever!



Cookies

Cookies are pieces of information about you which are stored on your own computer. The only piece of information we keep about you on your PC is your username. No personal information such as contact details or credit card numbers are stored in cookies.


Log Files

We analyse log files for market research purposes to see how popular our site is and which parts can be improved. The statistics software we use does not allow us to track individual users, only our users as a whole.


Changes to this policy

We do change this policy from time to time. When we do we will post the changes on this page.

If you have any questions about our privacy policy or feel we have abused your privacy then please contact us by clicking here